Pallet Brothers Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and disclose your personal information when you use our website or services.

1. Information We Collect

We may collect the following personal information from you:

Name, email address, phone number, and company name when you submit an enquiry or register an account
Delivery address and suburb for pallet collection and delivery services
Order history and product preferences to fulfil and manage your orders
Website usage data (pages visited, time on site) via anonymised analytics

2. How We Use Your Information

We use your personal information to:

Process and fulfil pallet orders and collection requests
Respond to enquiries and provide customer support
Send order confirmations, invoices, and service updates
Improve our website and service offerings
Comply with legal and regulatory obligations

We will not use your information for direct marketing without your explicit consent.

3. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as delivery partners or IT providers) solely to deliver our services, and only under confidentiality agreements.

We may disclose your information if required to do so by law or in response to a valid request from a government authority.

4. Data Storage & Security

Your information is stored securely on servers located in or accessible from New Zealand and Australia. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure.

5. Cookies

Our website may use cookies to improve your browsing experience and gather anonymous usage statistics. You can disable cookies through your browser settings, though this may affect certain website functionality.

6. Access & Correction

Under the New Zealand Privacy Act 2020, you have the right to access and correct any personal information we hold about you. To make a request, please contact us using the details below.

7. Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is deleted upon request once all outstanding obligations are settled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update noted at the top.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@palletbrothers.co.nz
Phone: 09 3020047
Address: Auckland, New Zealand

Note: If you have a complaint about how we have handled your personal information, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.